Build AI support agents with a more human touch
With enhanced reasoning and a human-like tone, Claude uses your internal knowledge to take relevant action across systems and tools.
Transform support experiences with Claude
Claude listens carefully, follows instructions precisely, and thinks through complex problems.
Help customers faster with intelligent conversation routing
Deliver personalized responses in any language, across any channel
Cut resolution times and support costs while increasing customer satisfaction
Get to production faster with the Anthropic Console and API
One platform to build, test, and iterate on your AI deployment.
Built for developers
- Build faster with pre-built cookbooks and guides
- Improve and evaluate your prompts with the Workbench
- Optimize for intelligence and cost with prompt caching
See why customer experience teams choose Claude
With Claude, we're not just automating customer service—we're elevating it to truly human quality. This lets support teams think more strategically about customer experience and what makes interactions genuinely valuable.
Anthropic provides exceptional support, giving us direct access to expert researchers who help us get the most out of Claude. Our close partnership has been instrumental in pushing output quality for our customers.
Claude performed so well that we're reevaluating our entire model infrastructure. The reasoning capabilities are significantly better, and the conversational tone feels much more natural even out of the box.
We think Claude will help Coinbase build solutions for different customer segments and bring a billion customers to the crypto economy.
Businesses will use generative AI, Q included, to tackle ambiguous and highly-fluid self-service use cases. This enables human agents to focus on complex issues that require expertise, enhancing customer satisfaction and employee development.
Claude Sonnet delivers the best accuracy, which is crucial for our highly sensitive use cases like refunds and cancellations.
Claude fundamentally changes what's possible in automated customer care. The ability to have nuanced, context-aware conversations through secure enterprise channels opens up entirely new possibilities for how companies and customers interact.
Claude is uniquely skilled at understanding and following intricate, multi-step processes with high accuracy. It can navigate the nuanced business logic of each company's support processes, while catching potential errors before they happen.
